POSITION: IT Technician
REPORTS TO: IT Supervisor
LOCATION: USVI Territory
AIRPORT: STT or STX
SUMMARY
The IT Technician is responsible for supporting and maintaining IT systems, networks, hardware, and software across airport facilities. This includes ensuring the seamless operation of all technological systems required for both internal and customer-facing processes, such as security systems, flight information displays, and communications. The role requires technical expertise, strong troubleshooting skills, and a commitment to interact with various airport stakeholders.
ESSENTIAL DUTIES AND RESPONSIBILITIES
• Provide technical support for airport IT infrastructure including networks, servers, workstations, printers, and wireless access points.
• Regularly perform maintenance on software and hardware systems to ensure all systems are operational and up to date.
• Diagnose and resolve technical issues reported by airport staff and management ensuring minimal disruption to airport operations.
• Respond to help desk tickets and IT support requests in a timely manner and maintain a record of all issues and resolutions.
• Ensure correct setup and operation of systems integral to airport functions.
• Collaborate with airport staff, vendors, and IT teams to support and enhance IT infrastructure and address ongoing technological needs.
• Assist in training staff in basic troubleshooting and usage of new or upgraded technology systems.
• Maintain accurate records of equipment, system configurations, and maintenance activities.
• Support cybersecurity measures to protect the airport’s information systems from unauthorized access and threats.
• Install and test data and voice cabling.
QUALIFICATIONS
• Strong understanding of computer networks, operating systems and systems integrations.
• Ability to diagnose, troubleshoot, and resolve hardware and software issues effectively.
• High interpersonal and communication skills for effective collaboration and support.
• Precision in performing maintenance and documenting activities.
• Ability to understand and interpret technical material and instructions.
EDUCATION and/or EXPERIENCE
• Associate degree or higher in Information Technology, Computer Science, or related field.
• 1-3 years of IT support or related experience, preferably in an operational environment.
• CompTIA A+ certification, technical network certifications or other relevant IT certifications are a plus.
• Any background in aviation or airport operations is preferred and familiarity with airport-specific systems is beneficial.
LANGUAGE SKILLS
Ability to read and comprehend instructions, short correspondence and memos. Ability to write simple and complex, technical correspondence. Ability to effectively present information and respond to questions from groups of managers (internal and external), customers and the general public.
MATHEMATICAL SKILLS
Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, and percentages.
REASONING ABILITY
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several variables in standardized situations.
CERTIFICATES, LICENSES, REGISTRATIONS
Must possess a valid Driver’s License as a condition of employment.
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle to feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; talk or hear; and smell. The employee is occasionally required to sit. The employee must regularly lift and/or move up to 30 pounds. Specific vision abilities required by this job include vision, distance vision, peripheral vision, depth perception and ability to adjust focus.
WHAT YOU CAN EXPECT IN RETURN:
• Full-Time Salary Position
• Medical, Dental, and Vision benefits
• 401K with company match
• 19 Holiday, Paid Time Off, Sick Time
• Short Term Disability, Long Term Disability, Employee Assistance Program, Accidental Death
• Access to opportunities to expand your skill set and share your knowledge with others across the organization
• Company culture of promotions from within, with a start-up atmosphere allowing for varied career development
Avports is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.
CONFIDENTIALITY STATEMENT
As a condition of employment, employees are required to maintain the confidentiality of all sensitive, proprietary, and/or confidential information they may have access to during the course of their work. This includes, but is not limited to, information regarding the organization’s operations, financial data, business strategies, client or customer information, and employee records.
Unauthorized disclosure or use of such information, whether intentional or accidental, is a serious violation of organizational policy and may result in disciplinary action, up to and including termination of employment. Employees are expected to adhere to all applicable confidentiality agreements, policies, and legal requirements at all times.
EEO DFWP
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St. Thomas: VIeWS – Job Details
St. Croix: VIeWS – Job Details
